By Mark Wilson
THE BIG PICTURE
Delcan & Co.
I don’t like to say “hi.” I’m a “hey” person.
But more and more, I find myself greeting friends and colleagues with a “hi”
on email. Why? Because Google suggests
that I do. In May, Gmail introduced a new
“Smart Compose” feature that uses auto-complete technology to predict my next words in
gray. I accept them simply by hitting ;;;.
Words matter to me. I am a professional
writer, after all. But then Gmail made it tantalizingly easy to say “hi” instead of “hey,” and Google’s
prediction, albeit wrong at first, became self-fulfilling. It wasn’t until two weeks after I began
Google, You Auto-Complete Me