Stripe’s core values, says
cofounder John Collison,
have been key to the online
payment powerhouse’s growth
since he and his brother, Patrick,
launched the company in 2011.
Collison credits the company’s
“users first” focus for its success
in a financial services industry not famous for prioritizing
user experience. This approach
helped Stripe forge critical partnerships with brands such as
Apple, Alibaba, Kickstarter, and
Facebook. Here’s how Stripe
preserved core principles while
growing to serve hundreds of
thousands of businesses in more
than two dozen countries.
“You’re used to seeing values
listed on waiting-room walls.
Communication, integrity, excellence, and respect. Those were
actually Enron’s values.
“It’s easy [to devise and live
by a set of values] when you’re
starting out. But as an organization grows, you have all these
competing priorities. Culture is
what happens when the CEO isn’t
in the room.
“We did an exercise where
[employees] came up with values,
workshopped them, and tried
them on before finalizing them.
Now you hear them played back in
product decision-making meetings and performance reviews.
“The values we developed
were instrumental in gaining a
MAKE VALUES WORK